Welcome to the Neo Pharmacy (Opc) Private Limited (NPOPL) website www.neopharmacy.in (the “Website”). These Terms and Conditions govern your use of our Website and the purchase of products from us. By accessing or using our Website and/or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.
- Acceptance of Terms:
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy, which is incorporated herein by reference. If you do not agree to these terms, please do not use our Website.
- Products and Information:
- We offer for sale essential medical supplies including nitrile gloves, surgical gloves, latex gloves, surgical masks, and related medical products, accessories, and materials (the “Products”).
- We strive to provide accurate and up-to-date information about our Products, including descriptions, images, and pricing. However, we do not warrant that the information is error-free, complete, or current.
- Product availability is subject to change without notice.
- Ordering and Account:
- To place an order, you may need to provide certain personal information as outlined in our Privacy Policy. You are responsible for ensuring the accuracy and completeness of this information.
- You may choose to create an account for a more streamlined ordering process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- By placing an order, you are making an offer to purchase the Products selected in your order. We reserve the right to accept or reject your order at our discretion.
- An order confirmation email sent by us does not constitute acceptance of your order, but rather confirms that we have received it. Your order is accepted when we dispatch the Products to you.
- Pricing and Payment:
- All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified and are subject to change without notice.
- Prices do not include shipping fees or any applicable taxes, which will be displayed at checkout.
- Payment for orders must be made through our designated third-party payment gateway. By using this service, you agree to their terms and conditions and privacy policy.
- We accept various payment methods as indicated on the payment gateway.
- We are not responsible for any issues or errors arising from the use of the third-party payment gateway.
- Shipping and Delivery:
- Shipping of Products will be handled by third-party shipping providers. By placing an order, you agree to their terms and conditions and privacy policy related to shipping.
- Shipping costs and estimated delivery times will be provided at checkout based on your shipping address and the selected shipping method.
- We are not responsible for delays in delivery caused by the third-party shipping provider, unforeseen circumstances, or reasons beyond our control.
- Risk of loss and title for the Products pass to you upon our delivery to the third-party shipping provider.
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by you.
- Returns and Refunds:
- Our return and refund policy is outlined separately on our. Please refer to that page for detailed information on returns, and refunds.
- Intellectual Property:
- All content on this Website, including but not limited to text, images, logos, graphics, and software, is the property of Neo Pharmacy (Opc) Private Limited (NPOPL) or its licensors and is protected by applicable intellectual property laws.
- You may not use, reproduce, distribute, modify, or create derivative works of any content from this Website without our prior written consent.
- User Conduct:
- You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the Website.
- You are prohibited from:
- Uploading or transmitting any harmful, unlawful, defamatory, obscene, or otherwise objectionable content.
- Interfering with the operation or security of the Website.
- Attempting to gain unauthorized access to any part of the Website or our systems.
- Limitation of Liability:
- To the maximum extent permitted by applicable law, Neo Pharmacy (Opc) Private Limited (NPOPL) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or the purchase of Products.
- Our total liability to you for any claim arising out of or relating to these Terms and Conditions or the purchase of Products shall not exceed the total amount paid by you for the specific order in question.
- We are not responsible for any issues or liabilities arising from the use of third-party services, including the payment gateway and shipping providers. Your interaction with these third parties is solely between you and them, and you agree to their respective terms and conditions and privacy policies.
- Indemnification:
You agree to indemnify and hold harmless Neo Pharmacy (Opc) Private Limited (NPOPL), its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Website.
- Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Ernakulam, Kerala, India.
- Entire Agreement:
These Terms and Conditions constitute the entire agreement between you and Neo Pharmacy (Opc) Private Limited (NPOPL) with respect to your use of the Website and the purchase of Products and supersede all prior or contemporaneous communications and proposals, whether oral or written.
- Severability:
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
- Amendments:
We reserve the right to modify or amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of the revised Terms and Conditions.
- Contact Us:
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Neo Pharmacy (Opc) Private Limited 2D, KC Arcade, Building No, 24/1701, near TV Centre, P.O, CSEZ, Kakkanad, Kochi, Kerala 682037 Email: info@neopharmacy.in Phone: +91 9207309001
Please ensure you replace the bracketed link in the Terms and Conditions with the actual URL of your Return and Refund Policy page. It’s still highly recommended to have a legal professional review these policies to ensure they fully comply with all applicable laws and regulations in India.